Purchase Agreement

Return Policy – 30 Day Return Policy

If you would like to return your product, you have 30 days.

Customers are responsible for the freight charges of return and 15% – 35% restocking fee.

When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the freight and restocking fees.

White-Glove delivery is non-refundable. *Original packaging is required.

The return process is easy. Contact customer service to get your Return Merchandise Authorization (RMA) number and the correct address to send your item. Please make sure that the item is returned in its original condition and that it is packed in its original box. The product will not be accepted if it is returned improperly. The restocking fee and return shipping charge will be applied.


The standard warranty is different for all products. Please check the product warranty for each product. The warranty period and condition may change due to the deal you agree on when you purchase the products. The Open-box warranty is also the same. If we are having an open box sale for a 1-year warranty condition, the standard warranty does not apply.


If you want to cancel your order after your massage chair has shipped you will take responsibility for any shipping charges for all orders including free shipping orders. Usual Shipping charge in the U.S is around $300 one way. White glove service is also not refundable.


Our standard delivery time is 10 to 14 business days, however, due to weather and other conditions, delivery could take longer than usual shipping time up to 30 business days.